Leadership Built for Growth, Governance and Innovation

Telecontinent’s management team leads the organisation with a shared focus on customer experience excellence, operational consistency, service quality, technology enablement and sustainable business growth.

As Telecontinent continues to evolve from a conventional BPO provider into a technology-enabled customer experience partner, our leadership team plays a critical role in strengthening operations, client advocacy, business development and innovation.

Strategic Growth CX Operations Client Advocacy Technology Innovation Governance

Leadership Operating Model

Combining executive direction, operational leadership, technology innovation and business growth to support scalable customer experience delivery.

EXCOStrategic Direction
CXOperations Excellence
AIInnovation Focus
BIBusiness Intelligence
Leadership Focus
Growth Operations Innovation Governance
● Board & Executive Leadership

Board & Executive Leadership

Dato’ Sri Eric Kuan

Dato’ Sri Eric Kuan

◆Executive Chairman

Provides strategic direction, governance oversight and leadership support for Telecontinent’s continued growth and transformation.

Jusri Ong

Jusri Ong

◆Chief Executive Officer

Leads business execution, organisational performance and strategic growth across Telecontinent’s customer experience and BPO operations.

Law Li Shen

Law Li Shen

◆Deputy Chief Executive Officer

Supports strategic growth, technology-enabled operations and business transformation initiatives across Telecontinent.

● Senior Leadership

Senior Leadership

Ershan Kumar

Ershan Kumar

◆VP CX Operations & Client Advocacy

Supports customer experience operations, client engagement, service delivery and continuous operational improvement.

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