Life At TC:
Ready to take your career to the next level? Join Telecontinent, a fast-growing BPO company, and explore limitless opportunities. We are on the lookout for exceptional talents and passionate individuals to join our dynamic team!
The Role:
- Excellent telephone etiquette with the ability to remain professional, confident, and patient.
- Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
- Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
- Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
- Ability to work under pressure and with minimum supervision.
- Ability to multi-task and with good attention to detail.
What We’re Looking For:
- At least 1 year in customer service environment.
- Strong customer management.
- Good communication in English, Mandarin, and Cantonese.
- Proficient in email writing in English and Mandarin.
- Capable of handling escalated issues and difficult customers.
- Accurately address customer inquiries.
- Respond to inquiries professionally and quickly.
- Good listening and interpersonal skills.
- Strong customer service focus.
- Adaptable, proactive, and able to handle stress.
- Detail-oriented and accurate.
- Willing to learn new products and technologies.
Top Reason To Join Us:
- Attractive basic salary with allowances & commissions
- EPF, SOCSO, and EIS contributions
- Shift & OT Allowance
- Smart Casual Attire
- Convenient location with access to public transport (Ampang Park MRT & LRT)
What’s next?
Once you have applied online, our team will carefully review your application. Given the high volume of applications, we kindly ask for your patience to ensure a fair and prompt review process.