Life At TC:
Ready to take your career to the next level? Join Telecontinent, a fast-growing BPO company, and explore limitless opportunities. We are on the lookout for exceptional talents and passionate individuals to join our dynamic team!
The Role:
- Excellent telephone etiquette with the ability to remain professional, confident, and patient.
- Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers’ expectations.
- Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
- Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.
- Ability to work under pressure and with minimum supervision.
- Ability to multi-task and with good attention to detail.
What We’re Looking For:
- At least 1 year in customer service environment.
- Strong customer management.
- Good communication in English, Mandarin, and Cantonese.
- Proficient in email writing in English and Mandarin.
- Capable of handling escalated issues and difficult customers.
- Accurately address customer inquiries.
- Respond to inquiries professionally and quickly.
- Good listening and interpersonal skills.
- Strong customer service focus.
- Adaptable, proactive, and able to handle stress.
- Detail-oriented and accurate.
- Willing to learn new products and technologies.
Top Reason To Join Us:
- Attractive basic salary with allowances & commissions
- EPF, SOCSO, and EIS contributions
- Shift & OT Allowance
- Working hour: 8.00am to 4.00pm (Monday – Saturday, including Public Holiday)
- Convenient location with access to public transport (BRT Sunway)
What’s next?
Once you have applied online, our team will carefully review your application. Given the high volume of applications, we kindly ask for your patience to ensure a fair and prompt review process.