Telecontinent to boost mioTV revenue for SingTel

Posted in: News- Oct 03, 2012 No Comments

Kuala Lumpur, July 2012 – Telecontinent Sdn Bhd (TCSB) has signed a contract with SingNet Pte Ltd (SingNet) to increase the customer spend for its mioTV, an internet protocol TV (IPTV) network. SingNet is an Internet Service Provider (ISP) which offers a full range of internet services for both business and home usage. It is also the ISP arm of SingTel, Singapore’s leading communications group.

During the 2 year contract period, TCSB will reach out to existing SingTel’s customers based in Singapore and promote the content packages available on mioTV. Among the packages being offered by SingNet include box office movies, sports channels, drama, reality programs and variety packages. These packages come in various languages to cater to the multiracial market in Singapore. There are foreign programs on offer as well which are currently popular in the region.

Malaysia was chosen as the outsourcing location because of the similarities in culture and language. This advantage allows Malaysian telesales agents to have better interactions with SingTel’s customers which is critical as they can advise the best package to sign-up to.

Currently, TCSB’s performance is being benchmarked against another of SingNet’s outsourced service provider in a different country. After just 2 months of operations, TSCB has shown higher than expected results as the packages sold by its telesales team has exceeded SingNet’s monthly target.

SingNet and SingTel are confident that TCSB is capable of delivering the services required to meet their business objectives. This first initiative paves the way for a longer and more concrete partnership between the organisations and places TCSB on a firm pathway to becoming an international outsourcing service provider.

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 About SingNet

 SingNet is a subsidiary of SingTel and the leading Internet Service Provider (ISP) in Singapore. Established in 1994, SingNet offers a full range of Internet services with different usage plans to cater to differing needs of home and business users. It was the first ISP in Singapore to introduce broadband services using ADSL technology.

 SingNet also offers a comprehensive array of affordable consumer and business applications on its high-speed fibre services. Leveraging the Next Generation Nationwide Broadband Network (Next Gen NBN) deployed by OpenNet (NetCo) and SingTel’s own extensive Operating Company’s (OpCo) fibre infrastructure, customers can look forward to a wide range of high speed fibre services with downlink speeds of up to 200Mbps, uplink speeds of up to 100Mbps and international bandwidth of up to 25Mbps.

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