About Us

Contact Centre Outsourcing

 

Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters and base of operations is located in Hampshire Place Office, situated in the heart of Kuala Lumpur. We provide outsourcing and consultancy services specialising in contact centre solutions that enable our clients to communicate effectively without losing their personal touch.

Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management.  We position ourselves as a business consultant and partner that add value to our clients by helping them to improve efficiency and performance in managing their customers.

The end goal in mind is to deliver customer satisfaction beyond expectation that will eventually translate into total loyalty to the respective organisations served.

 

Why Telecontinent?

What sets us apart from others is that we :

  • Offer speed and flexibility in delivering outsourcing solutions.
  • Have deep focus in our area of expertise which is contact centre outsourcing.
  • Strive for quantum leap efficiency in improving our clients’ processes.
  • Go a step further by providing our clients analytics and business intelligence to anticipate the ever changing needs of their customers.